Warranty & SLA

Our warranty program is our commitment to you, the original customer, that each product sold by AGRART TECHNOLOGIES LTD will be free from defects for a period of ONE YEAR from the date of purchase. During the Warranty Period, if a product is found to have a defect in material or performance, we will repair or replace it at our expense. Any modifications made or misuse of the product may void the warranty. The customer will be responsible for shipping the product back to AGRART TECHNOLOGIES for replacement or repairs. Once the return is received, a fixed unit or new replacement will be made available for pickup within 10 business days.

If a product cannot be fixed or replaced within the above stipulated period during that one year, we will provide a full refund of the purchase price of the product.

AGRART TECHNOLOGIES accepts returns and exchanges for up to 7 days from the date of purchase. Products must be in the same condition received and in the original packaging. AGRART cannot refund shipping charges and any charges incurred from customs, duties, taxes, VAT, or tariffs. Any items shipped COD or having additional brokerage fees that are charged to AGRART TECHNOLOGIES upon delivery will be rejected.

THE WARRANTY APPLIES ONLY WHEN:

Sales are made through AGRART TECHNOLOGIES, or authorized distributors or retailers.

Products are installed in applications in which ambient conditions are within the range of intended operating conditions.

• LED grow lights – Ambient temperatures≦40℃ (104℉)
• Inline duct fans – Ambient temperature≦30℃ (86℉); Relative humidity≦65%
• Heat mats – Ambient temperature≦40℃ (104℉)

Failure of the Products that is NOT a result of external causes, including acts of nature; human damage; improper or unauthorized use; or any other occurrences beyond AGRART TECHNOLOGIES’ reasonable control. Adequate operation records must be provided to AGRART TECHNOLOGIES upon request to substantiate that the Products have failed to comply with the terms of this Limited Warranty.

PLEASE NOTE:

No warranty for non-electrical products such as greenhouses (indoor and outdoor), grow bags, drying racks, ducts, hooks and others of the sort.

Warranty claims regarding the Products must be submitted in writing within (30) days of discovery of the defect or failure to AGRART TECHNOLOGIES post-sales[support@agrart.com] or an authorized sales representative. 

Products may be required to be returned for inspection and verification of non-conformance by AGRART TECHNOLOGIES but no Products will be accepted for inspection, verification, or return unless accompanied by a “Return Request” from AGRART TECHNOLOGIES solution team.

For training, safety and quality assurance purposes, calls and messages carried out to Agrart Employees can be recorded. AGRART TECHNOLOGIES reserves the right to modify or discontinue this Limited Warranty without notice provided that any such modification or discontinuance will only be effective with respect to any Products purchased after such modification or discontinuance.